There are certain appt types (encounters) which can be closed by Non-Providers.

The ability to close the encounter is driven by the Template type.

To add or edit an Appointment type…

     Admin -> Lists -> List Item Entry -> Appointment Type -> Template type

Shot only, Lab only, and Non Face-to-Face template type encounters can be closed

by Non-Providers, if the user has the “Encounter SignClose” privilege enabled.

To verify user has the privilege to close encounters…

Admin -> Personnel -> Group Privilege -> Encounter SignClose

Select the “Add Priv” box to enable user access. 

**Typically, owner/office manager approval is required to update user privileges**