There are certain appt types (encounters) which can be closed by Non-Providers.
The ability to close the encounter is driven by the Template type.
To add or edit an Appointment type…
Admin -> Lists -> List Item Entry -> Appointment Type -> Template type
Shot only, Lab only, and Non Face-to-Face template type encounters can be closed
by Non-Providers, if the user has the “Encounter SignClose” privilege enabled.
To verify user has the privilege to close encounters…
Admin -> Personnel -> Group Privilege -> Encounter SignClose
Select the “Add Priv” box to enable user access.
**Typically, owner/office manager approval is required to update user privileges**