This article stores troubleshooting notes on different printers and scanners.

Device: Epson Scan 2

Type: Scanner

Problem: Memory Issue

Error Message: "Not enough memory for Epson Scan 2. Close other applications and try again."

This is a common error message for Epson Scanners related to available RAM. This can be caused by a computer being on for an extended period of time, too many applications being open, background applications using up too much RAM, multiple scans being done at a time, scanned images being too high resolution, or saved macros taking up space on the scanner itself.

Potential Solutions:

1. Check task manager:
   1. See how much RAM is available
   2. Close unnecessary applications
   3. Check for unnecessary and/or duplicate background applications that could be eating up RAM
   4. Check computer uptime to see if a restart is needed
2. Go to the scanner's settings to lower scanned image resolution
3. Delete any macros added to the scanner such as specialized fonts
4. Make sure there are no concurrent print/scan jobs happening
5. Turn the scanner off and back on to clear memory

Device: imageRUNNER ADVANCE DX 4725i

Type: Printer

Problem: Memory Issue

Error Message: "Insufficient memory to continue the execution of the program."

This specific error message has been known to occur to Canon printer models after Windows updates due to a temporal mismatch in the OS. Check when the latest Windows update was to see if this is the case. Users may need to scan their printer for issues and redownload drivers from the official Canon site. This error message can also indicate the printer not having enough memory to complete the print job or that the document contains font types not supported by the printer.

Potential Solutions:

1. If the issue occurred after a recent Windows update:
   1. Reinstall the printer's software
2. If the issue is related to insufficient memory:
   1. Clear the print queue.
      1. Go to Start -> Settings -> Bluetooth & Devices -> Printers & Scanners.
      2. Click on the relevant printer from the list -> Open print queue
   2. Check the printer drivers
      1. Go to Start -> Device Manager -> Printers -> Click on relevant printer

Source

Device Specific Drivers