How appointment reminders work

• Methods:

         1 phone, 1 SMS and 1 email

          OR

         2 SMS and 1 email.

• Our charges are per appointment and for each appointment 3 reminders will go out as outlined above. You can select the time frame for each type of appt – for example you can say 7 days prior send email, 3 days prior send a phone call and a day before the appointment send a text message (or in any order – our support team will reach out to you on that)
• You can customize the appointment text that goes out

SMS Example patients see: 

Email Example patients see: 

• If you list a patient’s preferred language as Spanish, you can opt to send them reminders in Spanish (we only have English and Spanish at this time, so if you have selected any other preferred language, the reminder will default with English).
• You can also choose to allow patients to confirm or cancel the appointments from the SMS text message or from patient portal as well. Here is Help document link that explains more into this feature: Confirm and Cancel feature
• Your workflow for the office will not change since our system will automatically send out these reminders.

Reach out to support: 

- To review any specific costs associated with this feature

- To get this process started. We will first send an addendum to your manager/owner so once signed we can begin setting up the automated appointment reminders in the system.