When users select "Contact Support" or "Contact Billing Services" from the Help menu in the system, the "From" email address is populated from the user's Personnel Profile.
To update this email address:
Providers (when they have the privilege to access Personnel screen) can click on name in the bottom right corner in ReLi Med and this will bring up “My Profile”.
OR…
You can go to Admin -> Personnel -> Personnel Entry -> Select Personnel -> select the dropdown for Phone -> update email address -> Save
Be sure to click on Save once this value has been updated.