Here are a few things that you can try if your Zoom meeting is not launching via Google Chrome :

 

1. The Zoom client is launched through the Launch Application in Google Chrome. You may have selected Do Nothing while the Remember my choice for all links of this type option was selected, causing Chrome to remember to do nothing when this request is made to launch Zoom.

 

To remove this setting and allow the application to launch, follow the instructions below.

 

• Hold down the Windows Key and press R.

 

• In the Open field, copy and paste the following and then click OK :

       %USERPROFILE%\AppData\Local\Google\Chrome\User Data\Default

 

• Locate the file named Preferences and open it using Notepad.

 

• Search for the following term : "zoommtg"

       This will be located under "protocol_handler" -> "excluded_schemes".

 

• Remove the full line containing "zoommtg".

       Also, if the previous line ends in a comma (,) then the trailing comma should be removed as well.

 

   Example :

   [Before]

   "protocol_handler" : {

    "excluded_schemes" :

    {

        .

        .

        .

        "vnd" : {

            "ms" : {

                "radio" : true

            }

        },

        "zoomtg" : true

    }

   }

 

   [After]

   "protocol_handler" : {

    "excluded_schemes" :

    {

        .

        .

        .

        "vnd" : {

            "ms" : {

                "radio" : true

            }

        }

    }

   }

 

• Save and close the file.

 

• Try launching the Zoom meeting again.

 

2. If you have trouble starting Zoom, we recommend clearing the cache and cookies on your device.

 

• Hold down the Windows Key and press R.

 

• In the Open field, copy and paste the following and then click OK :

       %USERPROFILE%\AppData\Roaming\Zoom

 

• Right-click on the folder named data and select Delete.

 

3. If you have trouble starting Zoom, we recommend clearing the cache and cookies on your browser.

 

• Open Chrome.

 

• To the right of the address bar, click the 3 dots icon  and select Settings.
  The Google Chrome Settings page will appear.

 

• In the left navigation menu, select Privacy and security.

 

• Click Delete browsing data.

  A Delete browsing data pop-up window will appear.

 

• Make sure that Cookies and other site data and Cached images and files are selected.

 

• Click Clear data.

 

• Close all Chrome windows.